Penalty Amount
$375,000
New York Attorney General Letitia James secured $375,000 from 1-800-Flowers.com, Inc. for misleading consumers and enrolling them in automatically-renewing paid subscriptions without clear disclosure or consent. The settlement requires 1-800-Flowers to pay penalties, change its subscription practices, and provide refunds to eligible subscribers.
1-800-Flowers must pay $375,000 in penalties, provide refunds to eligible New York subscribers who filed complaints and to eligible consumers nationwide who purchased the Celebrations Passport but did not use the benefits. The company must also improve disclosures, obtain informed affirmative consent for subscriptions, provide post-purchase acknowledgments with cancellation information, and notify consumers before automatic renewal.
In-house legal teams should review customer-facing subscription agreements and terms of service to ensure they clearly disclose auto-renewal terms, obtain affirmative consent, provide post-purchase acknowledgments, and include easy cancellation mechanisms. They should also audit vendor agreements with third-party billing or subscription management providers to ensure compliance with New York General Business Law and similar state automatic renewal statutes. Key clauses to update include those governing subscription terms, consent checkboxes, renewal notifications, and refund policies.
Entity
1-800-Flowers.com, Inc.
Industry
RetailOfficial Press Release
https://ag.ny.gov/press-release/2026/attorney-general-james-secures-375000-1-800-flowers-deceiving-consumers-about
1 800 flowers.com inc assurance of discontinuance 2026
https://ag.ny.gov/sites/default/files/settlements-agreements/1-800-flowers.com-inc-assurance-of-discontinuance-2026.pdf
New York Attorney General Enforcement Page
https://ag.ny.gov/press-releases
"1-800-Flowers.com, Inc."
"$375,000"
"failed to clearly disclose the terms of a subscription service that included free shipping, failed to provide consumers with the subscription acknowledgment required by New York law, and did not notify subscribers before the subscription renewed automatically"
"must pay $375,000 in penalties, change its subscription practices, and offer restitution to subscribers"
"New York law requires subscription terms to be clearly disclosed"
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