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Texas AG Investigates StubHub for Failing to Provide FIFA World Cup Tickets

StubHubJuly 3, 2026Texas Attorney General

Summary

Texas Attorney General Ken Paxton announced an investigation into StubHub for failing to deliver FIFA World Cup tickets that fans purchased. The investigation focuses on reports of 'ghost ticketing,' where sellers list tickets they do not possess, collect payment, and cancel when unable to deliver.

Contract Impact

In-house legal teams should review vendor agreements with ticket resale platforms and event ticket providers, focusing on clauses related to delivery guarantees, cancellation policies, and refund obligations. Key areas include ensuring that contracts specify clear performance obligations for ticket delivery, define what constitutes a valid ticket, and outline remedies for non-delivery. Additionally, review force majeure clauses to ensure they do not excuse performance due to platform or third-party issues, and include provisions for consumer protection compliance and indemnification for deceptive practices.

Contract Search Terms

ticket delivery guaranteecancellation policyrefund policyseller verificationconsumer protection compliancedeceptive trade practicesevent ticket termsforce majeureperformance obligation

Laws Cited

Texas Deceptive Trade Practices Act

Violation Types

Entity Details

Entity

StubHub

Industry

Technology

Official Sources

Source Evidence

Entity Name
"StubHub"
Violation Types
"ghost ticketing"
Summary
"Attorney General Ken Paxton announced an investigation into StubHub over widespread reports that the company is cancelling or failing to provide World Cup tickets that fans have purchased."

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