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SettlementHigh RiskMultistate

CT AG Multistate $1.25M Settlement with Carnival Cruise Line for Data Breach

Carnival Cruise LineJune 22, 2022Connecticut Attorney General

Penalty Amount

$1,250,000

Consumers Affected

180,000

Summary

Connecticut, co-leading a multistate investigation, secured a $1.25 million settlement with Carnival Cruise Line over a 2019 data breach affecting approximately 180,000 individuals nationwide. The breach exposed sensitive data including passport numbers, driver's licenses, payment card information, and health data, with a 10-month delay in notification. Carnival agreed to implement enhanced email security measures, a breach response plan, and an independent security assessment.

Remedy

Carnival must implement and maintain a breach response and notification plan, provide email security training with dedicated phishing exercises, enable multi-factor authentication for remote email access, enforce strong password policies, maintain enhanced behavior analytics tools for network monitoring, and undergo an independent information security assessment.

Monetary PenaltyCompliance ProgramAudit Requirement

Contract Impact

In-house legal teams should review vendor agreements (especially those involving data processing or sharing), customer privacy policies, and employee data handling agreements. Key clauses to scrutinize include data security provisions (particularly email account protections), breach notification timelines (to avoid delays like the 10-month lapse), data retention and disposal policies (for unstructured data like emails), and audit rights for security assessments. Changes may be needed to mandate specific email security measures (e.g., multi-factor authentication, encryption), require prompt breach notification (e.g., within 72 hours), implement regular independent security audits, enhance data inventory practices for unstructured data, and ensure compliance with all applicable state breach notification laws.

Contract Search Terms

breach notification clauseemail security standardsdata retention policyindependent security assessmentsensitive data handlingnotification timelinedata inventory requirementsmultistate compliance

Violation Types

Entity Details

Entity

Carnival Cruise Line

Industry

Other

Multistate Coalition

FloridaWashington

Official Sources

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