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CT AG Demands Action from Change Healthcare Over Massive Health Data Breach

Change HealthcareJuly 9, 2024Connecticut Attorney General

Summary

Connecticut Attorney General William Tong urged residents to enroll in free credit monitoring and identity theft protection following the Change Healthcare cyberattack in February 2024, which exposed sensitive health data. The breach potentially impacted up to one-third of Americans, but Change Healthcare has failed to provide individual notice to affected consumers. The AG joined other attorneys general in April 2024 to demand that UnitedHealth Group take more meaningful action to protect those harmed.

Contract Impact

In-house legal teams should immediately review all Business Associate Agreements (BAAs) under HIPAA and vendor contracts with Change Healthcare (or its parent UnitedHealth Group) where health data is processed, stored, or transmitted. Specific clauses to scrutinize include: data breach notification timelines and methods (given the failure to provide individual notice), indemnification provisions for breach-related liabilities, mandatory cybersecurity standards and incident response obligations, audit and oversight rights, and termination clauses for non-compliance. Contracts may need amendments to enforce stricter notification deadlines (e.g., within 72 hours), require provision of free credit monitoring for affected individuals, mandate enhanced security controls like encryption and multi-factor authentication, and clarify liability allocation for breaches involving protected health information.

Contract Search Terms

HIPAA business associate agreementdata breach notification clauseincident response planthird-party risk managementdata processing addendumconsumer notification requirementsindemnification clausecybersecurity requirementsaudit rightsdata retention schedule

Laws Cited

HIPAA

Violation Types

Entity Details

Entity

Change Healthcare

Industry

Healthcare

Multistate Coalition

Other State Attorneys General

Official Sources

Source Evidence

Entity Name
"Change Healthcare, a unit of UnitedHealth, is the nation’s biggest electronic data clearinghouse."
Laws Cited
"Data breaches involving PHI are required to be reported to the U.S. Department of Health & Human Services - Office for Civil Rights (hhs.gov) by HIPAA-covered entities."
Violation Types
"The February cyberattack interrupted operations for thousands of doctors’ offices, hospitals, and pharmacies. It also resulted in Americans’ sensitive health and personal data being leaked onto the dark web - a hidden portion of the Internet where cyber criminals buy, sell, and track personal information."
Violation Types
"However, Change Healthcare has not yet provided individual notice to consumers."
Is Multistate
"In April, Attorney General Tong joined other attorneys general in sending a letter to UnitedHealth Group, Inc. — the nation's largest health insurer and the parent company of Change Healthcare — urging the corporation to take more meaningful action to better protect providers, pharmacies, and patients harmed by the recent breach."

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