Court Rules
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SettlementMedium Risk

CT AG Settles Spruce Power 3 for $100K Over Billing and Warranty Violations

Spruce Power 3, LLCMarch 12, 2026Connecticut Attorney General

Penalty Amount

$100,000

Summary

The Connecticut Attorney General announced a $100,000 settlement with Spruce Power 3, LLC to resolve an investigation into billing, customer service, and warranty issues stemming from consumer complaints. The settlement includes refunds for improper charges and requires reforms to improve billing practices and response times. Separately, an investigation was initiated into SunStrong Management LLC based on approximately 65 consumer complaints regarding warranty failures, unresponsiveness, and fees.

Remedy

Spruce Power must pay a $100,000 monetary penalty, provide refunds for improper charges, and implement a compliance program to ensure timely responses to consumer complaints and improved billing practices.

Monetary PenaltyConsumer RefundsCompliance Program

Contract Impact

In-house legal teams should review solar energy contracts for clauses related to billing accuracy, warranty terms, customer service response times, and procedures for contract assignments or transfers. Ensure contracts include clear refund policies, dispute resolution mechanisms, and obligations for handling consumer complaints to avoid similar enforcement actions.

Contract Search Terms

solar contract billingwarranty compliancecustomer service standardsrefund policiescontract transferconsumer complaint handlingsolar lease agreementspower purchase agreementsbilling accuracyservice response times

Violation Types

Entity Details

Entity

Spruce Power 3, LLC

Also known as: Spruce Power 3

Industry

Technology

Official Sources

Source Evidence

Entity Name
"Spruce Power 3, LLC"
Fine Amount
"$100,000 payment"
Violation Types
"billing, customer service, warranty issues"

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