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Connecticut AG Highlights New 'Click to Cancel' Consumer Protections for Automatic Renewals

State of ConnecticutJuly 1, 2026Connecticut Attorney General

Summary

Connecticut Attorney General William Tong announced that new amendments to the state's automatic renewal law took effect July 1, 2026. The law requires covered businesses to provide annual renewal reminders, offer easy cancellation options (including online or by email), and promptly process cancellation requests without obstruction. Non-compliance may be considered an unfair trade practice subject to investigation by the AG's office and the Department of Consumer Protection.

Remedy

Businesses must comply with new requirements: send annual renewal reminders, provide easy cancellation options (online or by email if the business has an online platform, or a phone number if not), and promptly process cancellation requests within one business day if a voicemail provides sufficient information. Non-compliance may lead to investigation and enforcement under CUTPA.

InjunctionCompliance Program

Contract Impact

In-house legal teams should review all vendor and customer agreements that involve automatic renewals or subscriptions. Key clauses to examine include: (1) automatic renewal terms and notice periods, (2) cancellation procedures and whether they require in-person or mail cancellation (now prohibited in Connecticut), (3) annual reminder obligations, and (4) processing timelines for cancellation requests. For customer-facing contracts, ensure that cancellation is as easy as sign-up and that no dark patterns obstruct cancellation. For vendor agreements, verify that service providers comply with Connecticut's new requirements if they offer auto-renewing services to Connecticut consumers. Additionally, review any indemnification clauses related to non-compliance with consumer protection laws.

Contract Search Terms

automatic renewalclick to cancelcancellation policyannual renewal remindersubscription termsconsumer consentunfair trade practicecancellation request processingonline cancellation optionauto-renewal clause

Laws Cited

Connecticut Unfair Trade Practices Act (CUTPA)Conn. Gen. Stat. § 42-234
Conn. Gen. Stat. § 42-234

Violation Types

Entity Details

Entity

State of Connecticut

Industry

Other

Official Sources

Source Evidence

Event Date
"updates to Connecticut’s automatic renewal law took effect July 1"
Jurisdiction
"Connecticut’s automatic renewal law"
Event Type
"new 'click to cancel' rights"
Violation Types
"Businesses that fail to comply may be engaged in unfair trade practice"
Violation Types
"not being able to easily cancel a subscription"
Laws Cited
"Conn. Gen. Stat. § 42-234"

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