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FTC Requires Amazon to Pay $2.25 Million for FCRA Violations - Failure to Provide Records to Identity Theft Victims

Amazon.com Inc.June 30, 2026Federal Trade Commission

Penalty Amount

$2,250,000

Summary

The FTC alleged that Amazon knowingly violated the Fair Credit Reporting Act (FCRA) by refusing to provide transaction records to identity theft victims whose personal information was used to commit fraud. Amazon agreed to pay a $2.25 million civil penalty and is required to comply with FCRA Section 609(e), provide notice to consumers, and contact victims who previously requested records since April 2024.

Remedy

Amazon must pay $2.25 million in civil penalties, is prohibited from violating FCRA Section 609(e), must provide notice to consumers about how identity theft victims can request records, and must contact consumers who requested records since April 2024 but did not receive them to inform them about available records.

Monetary PenaltyInjunctionCorrective NoticeReporting Requirements

Contract Impact

In-house legal teams should review vendor agreements, particularly those with data processors and customer service providers, to ensure they include clauses requiring compliance with FCRA Section 609(e) for timely provision of transaction records to identity theft victims and law enforcement. Additionally, review data processing agreements to confirm the company can access and deliver such records, and update privacy policies or customer-facing terms to include clear procedures for victims to request records. Vendor contracts should also mandate written policies and training to handle these requests within 30 days, as failure could lead to significant penalties.

Contract Search Terms

identity theft victimstransaction recordsSection 609(e)FCRA compliancefraudulent transactionsrecords request policyvictim recordslaw enforcement records requestconsumer reportingdata breach response

Laws Cited

Fair Credit Reporting Act (FCRA)Section 609(e) of the FCRA
15 U.S.C. § 1681g(e)

Violation Types

Entity Details

Entity

Amazon.com Inc.

Industry

Retail

Official Sources

Source Evidence

Entity Name
"Amazon.com Inc."
Fine Amount
"Amazon will pay $2.25 million in civil penalties"
Laws Cited
"Fair Credit Reporting Act (FCRA)"
Laws Cited
"Section 609(e) of the FCRA"
Violation Types
"refusing to provide transaction records to consumers whose personal information was used by identity thieves to commit fraud"
Violation Types
"the complaint alleged that in numerous instances, Amazon.com Inc. failed to comply with Section 609(e) of the FCRA, which requires companies to, within 30 days of a consumer’s request, provide victims of identity theft with application and business transaction records about fraudulent transactions made in their names"

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